How much is postage to my area?
Victoria $10.00 New South Wales $15.00 Tasmania $15.00 ACT $15.00 Queensland $20.00 South Australia $20.00 Western Australia $25.00 Northern Territory $25.00 How long does it take from the time I order and pay for my item until the time I receive it?
Delivery times for our express range of items are as follows: Melbourne Metropolitan Area 1-3 business days Greater Victoria 2-4 business days New South Wales 3-6 business days Tasmania 3-6 business days Queensland 3-6 business days South Australia 3-6 business days Western Australia 4-8 business days Northern Territory 4-8 business days
Add approximately 1-3 days extra for personalised items. We will always do our best to ensure your items are delivered as efficiently as possible. If you have any queries concerning delivery of your ordered item, please contact our customer service team on 1300 723 990.
If I buy more than one item, do I have to pay for postage on each item?
No, you only pay postage on one item provided they are all being delivered to the same address. Note: If more than three items are ordered to be delivered to the same delivery address, Yellow Duck Design Pty Ltd may ask for additional postage costs. How will my gift be packaged? All gifts sent out by Yellow Duck Design are securely packaged as described in the product description. The gifts are either packaged in a white gloss gift box or a nappy cake. Nappy cakes are then transferred to a courier packaging cardboard box to allow for safe delivery without any damage to the internal gift. All care and consideration is taken during the packaging process to ensure your gift arrives in the same state as when packaged. Is pick up available?
Unfortunately not at this stage. We anticipate offering pick up from our Melbourne premises in the future. What locations do you deliver items to?
All locations Australia wide. We can also deliver to overseas locations. Feel free to call us on 1300 723 990 or email us for a quote on overseas postage. Do you deliver direct to Maternity Hospitals?
We are based in Melbourne and due to the limited amount of time new mums are in hospital, we will only deliver to Melbourne-based Maternity Hospitals. If you are wanting a gift delivered to a Melbourne Hospital, we ask that you confirm with the patient how long they will remain in hospital before completing the Hospital delivery address details on checkout. Melbourne-based parcel deliveries are generally 1-3 business days (Note: If an order is placed late in the week, the parcel may not be delivered until early the following week when the patient has already checked out. Always confirm how long the patient will remain in hospital or nominate a home address to be sure your gift is received by the recipient).
Can I nominate a different delivery address to send a gift directly to another recipient?
Yes, please ensure you select a different delivery address at checkout. What happens if I’m not at home to take delivery of my item?
A calling card will be left at your door with instructions on how to receive your parcel.
Can I send a gift card to the recipient of my gift?
Yes, please include the gift card information in the checkout process and we will ensure a gift card is sent to the recipient.
How safe is it to pay via credit card online?
Yellow Duck Baby uses Paypal for all credit card payments online. Paypal is a fast, safe and secure payment system for all online transactions. If you have any queries about the security of paypal, please visit their website at: www.paypal.com.au
How much longer will my order take to be delivered if I pay via direct deposit?
We do not commence work on any order until funds are received into our bank account. Depending on your financial institutions' direct transfer terms and conditions will depend on when funds are released into our account via direct deposit. It can sometimes take up to 5 working days to clear funds before they are released into our account. Please take this into consideration when paying via direct deposit. PLEASE NOTE: The same situation applies if you are a Paypal customer and have a bank account (not credit card) linked to your paypal account.
Do you use Australian made products in your gift range?
Yes, we always try to source Australian made products when we can. The majority of our suppliers are Australian-based companies but we also source a small range of products from overseas suppliers.
Who designs your products?
We design all of the gift packages ourselves, we also manufacture the majority of the products you see advertised.
Can you create a custom-made baby gift to suit my requirements?
Yes, we can create a theme or custom order for your baby/child. If you would like a gift to incorporate a particular theme, we can create the perfect gift for you. Here are some examples of themed gifts we have thought of: Football, Soccer, Doctor, Pilot, Nurse, Postman, Fireman. Alternately you may be after something in particular which is not a current product. Call or email us to discuss your requirements further. |
